Business

  • Improving Culture = Increased Productivity

    • August 25, 2016
    • Posted by: David Marshall
    • Category: Business, Measurement
    No Comments
    Fancy line graph on world map. Increased productivity doesn't always mean working faster, it means solving problems upstream.

    At one point I found out that 40% of all our invoices that were sent to customers came back as debit memos. That means there was something wrong with it, and it needed to be fixed on our end. If we wanted increased productivity in the back office, we had to figure out why this

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