Business
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Good Customer Service Means Never Having to Say You’re Sorry
- January 25, 2017
- Posted by: David Marshall
- Category: Business, Manufacturing, Measurement
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An organization needs a good customer service department, but their job could be a whole lot easier if the organization itself focused on “never having to say they’re sorry” as well. I don’t mean adopt an uncaring attitude that ignores a customer’s issues. I mean deliver a quality product on time at a fair value
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What’s the ROI of Fixing Your Downtime?
- January 18, 2017
- Posted by: David Marshall
- Category: Business, Measurement
In previous articles, I’ve discussed the importance of measuring and monitoring your plant workflow, in order to find any problem areas, whether it’s an associate, a machine, or a process. When you’re measuring plant workflow, you’re not only looking for productivity numbers to make sure you’re meeting your projections, you’re also looking for problem areas,
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Can a Warehouse Management System Fix Your Inventory Accuracy?
- December 14, 2016
- Posted by: David Marshall
- Category: Business, Innovation
A warehouse management system may seem like a panacea to a lot of problems, but they can’t fix anything. They can’t fix your inventory management issues, or solve your accuracy problems, or make shipments take less time. Not until you have done two important steps: Changed your organizational behaviors. Reviewed, validated, and changed all processes
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Improving Culture = Increased Productivity
- August 25, 2016
- Posted by: David Marshall
- Category: Business, Measurement
At one point I found out that 40% of all our invoices that were sent to customers came back as debit memos. That means there was something wrong with it, and it needed to be fixed on our end. If we wanted increased productivity in the back office, we had to figure out why this