David Marshall
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How to Deal With a Naked Guy in Your Rafters
- March 22, 2017
- Posted by: David Marshall
- Category: Management
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I saw a lot of things in my days as president and COO of Robroy Industries. But never in my 21 years did I expect to see a naked man in the rafters. It seems the man, we’ll call him Randy, had been doing the same job every day for 25 years. He was an
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How I Doubled Output By Cutting Head Count by Nearly Half
- March 15, 2017
- Posted by: David Marshall
- Category: Business, Management, Manufacturing, Productivity
When I first started with Robroy, we needed an awful lot of cleanup, not only because the facility was dirty, but because there was a lot of nepotism in the organization that resulted in an awful lot of unproductive people working for us. Nepotism is never a good idea in an organization, and we had
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The Time I Locked My Own Son Out of a Meeting for Being Late
- March 8, 2017
- Posted by: David Marshall
- Category: Management, Productivity
I’m one of those sticklers for timeliness. You know, “early is on time, on time is late.” That idea was drummed into me very early on in my career. It means if you have a meeting at 10:00 a.m., you don’t show up at 10:00. You show up at 9:55 so you’re ready to start
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Use Plant Workflow Measurement to Manage EPA Requirements and Reporting
- February 22, 2017
- Posted by: David Marshall
- Category: Manufacturing, Measurement, Safety
In a previous article, I talked about the importance of plant workflow measurement to determine a plant’s productivity, such as a machine’s downtime or an associate’s total productivity. With a plant workflow system, associates can self-manage their own performance, and you can be alerted early to potential problems with machines, before a breakdown ever occurs.
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Improve Productivity and Morale by Reducing Interruptions
- February 15, 2017
- Posted by: David Marshall
- Category: Innovation, Manufacturing, Measurement
There are a number of factors that go into improving productivity of your associates, and by extension, your plant workflow. Not only do you get more things done, but you can make your associates happier to boot. Keeping associates productive throughout their shift with as few interruptions as possible actually enhances morale, and makes their
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Optimizing Productivity Through Plant Workflow Measurement
- February 1, 2017
- Posted by: David Marshall
- Category: Business, Manufacturing, Productivity
In a manufacturing operation that measures everything, it’s especially important to measure the operational time of your plant and its associates, to ensure they’re being as productive as possible. Some people call this measurement “time keeping,” but that term can also be confused with associates clocking in and out in the course of a normal
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Good Customer Service Means Never Having to Say You’re Sorry
- January 25, 2017
- Posted by: David Marshall
- Category: Business, Manufacturing, Measurement
An organization needs a good customer service department, but their job could be a whole lot easier if the organization itself focused on “never having to say they’re sorry” as well. I don’t mean adopt an uncaring attitude that ignores a customer’s issues. I mean deliver a quality product on time at a fair value
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What’s the ROI of Fixing Your Downtime?
- January 18, 2017
- Posted by: David Marshall
- Category: Business, Measurement
In previous articles, I’ve discussed the importance of measuring and monitoring your plant workflow, in order to find any problem areas, whether it’s an associate, a machine, or a process. When you’re measuring plant workflow, you’re not only looking for productivity numbers to make sure you’re meeting your projections, you’re also looking for problem areas,
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Hiring Good People Sometimes Means Ignoring HR
- January 11, 2017
- Posted by: David Marshall
- Category: Management
Hiring good people is becoming more and more of an issue for companies as the unemployment rate drops. And it’s becoming more difficult as recruiting services and hiring software have entered into the mix, because the résumés being submitted can be fairly unreliable. Recruiters have a tendency to coach candidates on how to puff up
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How Document Management Improves Productivity, Lowers Costs
- December 21, 2016
- Posted by: David Marshall
- Category: Innovation, Measurement, Productivity
I remember during my career, years ago, when everything was done on paper. We saved all memos, letters, and faxes sent or received. Saving all that correspondence was a major undertaking, as was the paperwork we kept whenever we hired someone. Add in the normal paperwork of a manufacturing operation, and things really started to