product quality

  • Quality is a Function of Attention to Detail

    • March 17, 2021
    • Posted by: David Marshall
    • Category: Leadership, Management
    No Comments
    A worker inspecting a ship's anchor chain. Quality starts in the smallest details, and is found everywhere.

    How do you drive quality in an organization? If you believe in the old business adage that a fish stinks from the head down, then you know where it has to start. It starts with your vision, your philosophy, and your commitment to quality. It requires that you make it a priority and then drive

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  • Customer Confidence is Lost or Gained on Product Quality

    • May 29, 2019
    • Posted by: David Marshall
    • Category: Business, Manufacturing, Productivity
    No Comments
    Ribbons from the state fair. I wish they gave these out for product quality; we surely would have won a few.

    A couple of weeks ago, I talked about how my old company changed an industry-standard method of production and acceptance of product quality by creating our own homegrown manufacturing process and instituting a policy of measuring every step of the process including cleanliness of the raw materials. Before that time, the standard reject rate was

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