problem solving

  • The Person Closest to the Problem Often Knows How to Solve the Problem

    • July 14, 2021
    • Posted by: David Marshall
    • Category: Management, Manufacturing, Measurement
    No Comments
    A subway tunnel. I had to walk down a subway tunnel to help a customer solve their problem. Because the person closest to the problem often knows the solution.

    A recent article in IndustryWeek, Once Led Through Fear, a Small Manufacturer Reimagines Itself, got me to thinking about who I often relied on to solve problems in our manufacturing plant. Last week, I talked about how as a manager, I had learned early on to ask people to “show me” whenever they were dealing

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