customers
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Sometimes You Need to Fire Your Customers
- November 4, 2020
- Posted by: David Marshall
- Category: Management, Measurement
No CommentsI found an old email from a friend, Richard Coyner, who said: “I cannot tell you how many times I have said over my career ‘Don’t bother measuring something if you are not going to manage it.’” There’s an old saying that you can’t manage anything unless you do measure it, but it will take