customer service
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That Time a Customer Tried to Screw Me and How I Resolved the Problem
- February 26, 2025
- Posted by: David Marshall
- Category: Business
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Years ago, when I still worked in the lighting industry, I helped to consolidate one company into another, giving me total access to all of our books and sales reports. One of the things I saw was that one company was terribly delinquent in its payments to us to the tune of $56,000. This was
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The Angriest a Customer Has Ever Been at Me
- February 5, 2025
- Posted by: David Marshall
- Category: Business, Management, Manufacturing
You can’t go through your business life without a customer getting angry at you. The thing that defines you is how you deal with that problem. Do you fix it, ignore it, or twist it around so it’s the customer’s fault and you can wash your hands of the entire problem? I remember an incident
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Good Customer Service Means Never Having to Say You’re Sorry
- January 25, 2017
- Posted by: David Marshall
- Category: Business, Manufacturing, Measurement
An organization needs a good customer service department, but their job could be a whole lot easier if the organization itself focused on “never having to say they’re sorry” as well. I don’t mean adopt an uncaring attitude that ignores a customer’s issues. I mean deliver a quality product on time at a fair value